Refund Policy

Refund Policy

We want you to be happy with Therapy Organizer. This policy explains how refunds and cancellations work for one-time and recurring plans.

One-time plans

If you purchased a one-time plan and are not satisfied, contact admin@therapyorganizer.com within 14 days of purchase for a full refund, provided your site has not yet been actively used to take real client bookings or payments. After that window, refunds are considered on a case-by-case basis.

Recurring (subscription) plans

Recurring plans (weekly, monthly, quarterly, or yearly) bill automatically at the start of each period. You can cancel at any time — cancelling stops future renewals but does not refund the current, already-paid period, unless required by local law. Your site stays live until the end of the period you already paid for.

Failed or overdue payments

If a recurring payment fails, we will retry and email you to update your payment details. If payment remains overdue for a sustained period, we may temporarily stop your site's container so it is offline until payment is resolved — your data and content are kept, nothing is deleted. As soon as payment succeeds, we restart your site automatically, usually within minutes.

Free trials

If you started a free trial promotion, you can cancel before the trial ends at no charge. If you take no action, the plan converts to a paid subscription at the end of the trial and billing begins as described at checkout.

How to request a refund or cancellation

Email admin@therapyorganizer.com with your order reference (shown on your account page and in your confirmation email) and we'll get back to you promptly.